The Getac Embedded Service Enhancement Program (ESEP) is designed for Getac Hardware components, BIOS, EC firmware, software and driver diagnostics. ESEP will collect Getac product device data (e.g., AC plug insert/remove count, battery capacity, hard disk information, etc…) and send it to the Getac ESEP Server to determine if there is a potential issue and what software / drivers / FW are recommended to resolve/upgrade the system.